What They Say

 

Client and Colleague Testimonials

"Mari Pat is a great asset and added tremendous value as we worked to transform our organizational culture into one that is customer-focused. She created a strong internal communication strategy to help us engage employees and customers. I appreciated that she got to know our organization and team quickly and knew how to leverage our strengths. With her help we developed new communication channels to reach our employees, fine-tuned our strategy, developed forums to collect customer intelligence and build goodwill, while supporting our leadership team for success. She is a strong, positive partner who I would highly recommend."

–Johnny D. Magwood, Chief Customer Officer, Northeast Utilities Services Company

“Mari Pat was integral to our business transformation efforts that occurred between 2001 and 2005. During that time period, assets rose to $11.5 billion from $5.6 billion. Net income rose to $99.6 million from $12.4 million. The number of employees actually declined slightly to 2,083 from 2,196 and we achieved FORTUNE 100 Best Status. During her tenure, employee engagement rose and customer satisfaction increased significantly. Through superior communication, she shaped our culture into one that engaged employees and created passion for the customer experience.”

–Roberto R. Herencia, Former President of Banco Popular North America

"Mari Pat has been a highly effective collaborator over time –working with us on a variety of initiatives that include strategic planning, team building and messaging. Her contributions have been invaluable."

– Richard Pearlman, Executive Director, Family Resource Center

"I had the pleasure of working with Mari Pat for six years during which we achieved a major turnaround in performance at BPNA while she created and led communication strategies critical to this successful turnaround. A constant source of energy and enthusiasm, Mari Pat tailored messages and communication platforms to bridge our company’s focus on people, customers, community and financial performance. Her insights about people, skillful coaching and effectiveness were key elements in developing our service initiative and achieving heightened levels of employee engagement. A dedicated, thorough, positive and tenacious leader, she’s also fun to work with!"

– Chan Peterson, EVP / Community Banking, Banco Popular North America

"I have contracted with Mari Pat to be a speaker and facilitator for some of the large corporate events I manage. Her professionalism is superior and she has always fully engaged the audience and delivered a powerful actionable message."

– Shannon White, Meeting Expectations, Inc.

"I had the privilege and pleasure of working closely with Mari Pat for nearly six years. We were both members of the Senior Leadership Council of Banco Popular North America. Our areas of responsibility required collaboration from us and members of our respective teams on a multitude of projects. She’s one of the most energized and energizing individuals I’ve ever worked with, extremely creative and strategic. She led the efforts to improve our internal communications processes. During her tenure, we saw vast improvements in the quality of our internal communications and the level of employee engagement. Her contributions and influence extended well beyond her direct area of responsibility. Throughout her tenure, she was an agent of change at the bank."

– Manuel Chinea , SVP, Marketing, Sales & Distribution, Banco Popular North America

"I have had the pleasure of collaborating with Mari Pat on a number of projects and always appreciate her creativity, positive energy and ability to connect with people. She brings fresh ideas to every opportunity and is a welcome thinking partner and colleague. If you are looking for someone to make you look good, hire Mari Pat."

– Pamela Meyer, Owner, Meyer Creativity Associates

"Mari Pat as been a resource for me for twenty years. I have hired her to assist with communications coaching in several businesses and found her to be enthusiastic, creative and able to deliver results with a wide variety of personality types. She is always well received and respected for her gentle yet firm coaching style."

– Carol Semrad, Semrad Associates

"Mari Pat is a driving force — immensely talented and creative. Her efforts have enhanced the growth of A Silver Lining Foundation at a rate far beyond our expectations. Her skills include an immense amount of patience dealing with apprehensive clients and the willingness to go through each detail of the process — a true professional with a great and giving heart."

– Dr. Sandy Goldberg , Founder, A Silver Lining Foundation

"Mari Pat is an amazing communicator and team leader. Her sense of collaboration and partnership engenders winning relationships so that everyone will shine."

– Bobbye Middendorf, Freelance Newsletter Editor, Writer & Communications Consultant

"Mari Pat is an incredible individual who embodies the corporate brand by living and breathing its values and standards. She is without a doubt a customer champion and was instrumental in transforming Banco Popular’s brand, helping to structure our service vision, and steering it toward creating a consistent and superior customer experience. She is a tremendous facilitator, coach, and mentor whom I admire and constantly look to partner with. Mari Pat is certainly a confidant of the Executive Council and President. She is a renowned communications C-Suite leader who has had an enormous impact on Banco Popular. While overhauling and improving internal communications and external public relations, she implemented new and innovative communication vehicles that enhanced employee knowledge of corporate programs. As a result, we’ve experienced an increase in employee satisfaction and active employee engagement in company-wide programs. Mari Pat is a rare gem and treasure due to her highly committed, joyous and refreshing personality."

–Al Romero , Head of Marketing, Banco Popular North America

"I’ve worked with Mari Pat on many projects over the past ten years. She is creative, goal-oriented, fun and a pleasure to work with. Above all, she excels at communicating. If something seems unclear the first time, she intuitively finds another way to present her objectives."

–Debbie Manning , Graphic and Web Designer, Deb Manning

"I have worked for years with Mari Pat. She has not only been a mentor to me, but has always found ways to challenge and teach me in ways I had never expected. Because of that, I know I’ve become a better professional and learned to navigate in new ways through the corporate world. She is one of those people who come into your life, and you never want them to leave. She’s the one you want to run things by, ask for counsel, and of course, have fun while doing so. She is a person who brightens a room when she is presenting and gets her points across like no one I’ve met. Anyone who works with her will be touched by her focus, determination, strategy and inspiration."

– Juan Carlos Cruz , VP Head of Public Relations and Media, and Executive Director of the Banco Popular Foundation, Banco Popular North America